Work & Experience
Professional timeline and technical case studies.
IT Systems Engineer
Ontinue
April 2025 — Present
- Owned the macOS endpoint management strategy for 300+ devices, architecting Jamf workflows, compliance baselines, and automation frameworks that reduced onboarding time by 80%
- Led Jira and Confluence governance initiatives across multiple departments, developing custom fields, screen schemas, and lifecycle automation for archiving content, reducing administrative workload by 35%
- Directed endpoint compliance initiatives aligned with UK Cyber Essentials requirements, establishing remediation workflows that achieved full OS patching and application update SLA compliance within 14 days of release
- Remediated high-severity vulnerabilities identified in Nessus, eliminating critical findings and reducing enterprise risk exposure
- Engineered secure identity and access solutions in Microsoft Entra, including conditional access, dynamic groups, RBAC, and PIM workflows, improving access governance and strengthening security posture
Case Study: macOS Endpoint Management at Scale
Problem
Onboarding new macOS devices was slow and inconsistent, with no standardized compliance baseline across 300+ endpoints.
Approach
Architected Jamf workflows and automation frameworks to standardize provisioning, compliance baselines, and endpoint security posture.
Outcome
Reduced onboarding time by 80% while improving consistency and endpoint security posture across the fleet.
Global System Administrator & Senior Desktop Lead
Infoblox
May 2022 — March 2025
- Delivered end-to-end on-site and remote IT support for Finance, HR, and Executive teams, maintaining above a 95% user satisfaction rate as the primary technical lead for the Tacoma office
- Administered global MDM infrastructure using Intune and Jamf across 2,800+ endpoints, improving device compliance from 82% to 98% and standardizing endpoint governance
- Functioned as lead Okta SME for the Global IT team, driving authentication, SSO configuration, and lifecycle management while ensuring SLA-compliant provisioning and reducing access-related incidents
- Oversaw GCC High tenant environments for federal operations, maintaining 100% adherence to DoD compliance requirements and achieving zero audit findings across two consecutive review cycles
- Completed enterprise migration from Google Workspace and Zoom to Microsoft 365 across US and Canadian offices, securing collaboration environments and deploying Teams conference room systems with minimal disruption
- Acted as primary liaison for all Tacoma Zoom and Teams conference room systems, maintaining 99% uptime and resolving 95% of critical issues within one hour
- Partnered with security, infrastructure, and leadership teams to define scalable IT operational standards, asset lifecycle processes, and SaaS governance strategies
Case Study: Enterprise Microsoft 365 Migration
Problem
Infoblox relied on fragmented collaboration tooling - Google Workspace and Zoom - across US and Canadian offices, creating licensing complexity and inconsistent collaboration experiences.
Approach
Led the enterprise migration to Microsoft 365, managing licensing and provisioning workflows, securing collaboration environments, and deploying Teams conference room systems across offices.
Outcome
Completed the cross-border migration with minimal operational disruption, unifying collaboration tooling across the entire organization.
Desktop Support Technician
BECU
December 2021 — May 2022
- Supported large-scale infrastructure migrations within a regulated banking environment, ensuring secure device deployment and minimal disruption during device refresh rollouts
- Built and deployed standardized Microsoft Endpoint Configuration Manager (MECM) images, reducing onboarding time by 30% and improving endpoint consistency
- Led secure asset auditing and migration for 1,200+ Dell systems, improving inventory accuracy and compliance tracking by 40%
- Provided Tier 2 support troubleshooting Windows endpoints, identity authentication, and network connectivity issues for on-site and remote users
- Collaborated with infrastructure and security teams to validate device configurations and ensure compliance with enterprise security standards
Senior Desktop Technician Lead
GreenPC
April 2018 — December 2021
- Acted as operational lead for a multi-technician support team, managing ticket triage and escalations across 5,600+ service requests while maintaining high service quality
- Mentored and onboarded new technicians on troubleshooting methodology, documentation, and customer communication best practices
- Standardized Windows and macOS imaging processes, improving deployment consistency and reducing provisioning time for clients
- Performed advanced hardware troubleshooting, patching, and support across Dell, HP, Lenovo, and Apple systems, resolving complex firmware and component-level issues
- Managed hardware lifecycle processes including secure data handling, refurbishment validation, and inventory accountability