Resume

Summary

Specializing in identity and access management, endpoint administration, and SaaS infrastructure. Currently at Ontinue.

Experience

IT Systems Engineer

Ontinue · April 2025 — Present

• Owned the macOS endpoint management strategy for 300+ devices, architecting Jamf workflows, compliance baselines, and automation frameworks that reduced onboarding time by 80%, improving consistency and endpoint security posture
• Engineered a phased Platform SSO rollout (Entra ID, Okta) across the Mac fleet, building custom tooling that detected devices with incomplete registrations and automatically drove users back through enrollment, closing the gap that silent rollouts typically leave behind
• Led Jira and Confluence governance across multiple departments, designing custom fields, screen schemes, and lifecycle automation for content archiving that reduced administrative workload by 35% while improving platform scalability
• Directed endpoint compliance against UK Cyber Essentials requirements, establishing remediation workflows that achieved full OS patching and application update SLA compliance within 14 days of every release
• Maintained the organization’s AI tool-approval program, governing adoption of GitHub Copilot and Claude Code while blocking unapproved AI tools to limit company data egress

Global System Administrator & Senior Desktop Lead

Infoblox · May 2022 — March 2025

• Delivered end-to-end on-site and remote IT support for Finance, HR, and Executive teams, maintaining above a 95% CSAT score as the primary technical lead for the Tacoma office
• Administered global MDM infrastructure using Intune and Jamf across 2,800+ endpoints, improving device compliance from 82% to 98% and standardizing endpoint governance
• Functioned as lead Okta SME for the Global IT team, driving SSO and MFA configuration, access requests, and full user lifecycle management — provisioning, role transitions, and offboarding — while ensuring SLA-compliant provisioning and reducing access-related incidents
• Oversaw GCC High tenant environments for federal operations, maintaining 100% adherence to DoD compliance requirements and achieving zero audit findings across two consecutive review cycles
• Completed enterprise migration from Google Workspace and Zoom to Microsoft 365 across US and Canadian offices, securing collaboration environments and deploying Teams conference room systems with minimal disruption
• Acted as primary liaison for all Tacoma Zoom Rooms and Teams conference room systems, maintaining 99% uptime and resolving 95% of critical issues within one hour for local leadership and executives
• Partnered with security, infrastructure, and leadership teams to define scalable IT operational standards, IT asset lifecycle processes including procurement coordination and RMA logistics, and SaaS governance strategies, reducing operational bottlenecks and strengthening security alignment

Desktop Support Technician

BECU · December 2021 — May 2022

• Supported large-scale infrastructure migrations within a regulated banking environment, ensuring secure device deployment, MECM imaging workflows, and minimal disruption during device refresh rollouts
• Built and deployed standardized Microsoft Endpoint Configuration Manager (MECM) images, reducing onboarding time by 30% and improving endpoint consistency
• Led secure asset auditing and migration for 1,200+ Dell systems, improving inventory accuracy and compliance tracking by 40%
• Provided Tier 2 helpdesk support troubleshooting endpoints, identity, and network connectivity issues, including Wi-Fi diagnostics, VPN, and proxy troubleshooting, for on-site and remote users
• Collaborated with infrastructure and security teams to validate device configurations and ensure compliance with enterprise security standards

Senior Desktop Technician Lead

GreenPC · April 2018 — December 2021

• Acted as operational lead for a multi-technician support team, managing ticket triage and escalations across 5,600+ service requests while maintaining high service quality
• Mentored and onboarded new technicians on troubleshooting methodology, documentation, and customer communication best practices, improving service consistency across the support team
• Standardized Windows and macOS imaging processes, improving deployment consistency and reducing provisioning time for clients
• Performed advanced hardware troubleshooting, patching, and support across Dell, HP, Lenovo, and Apple systems, resolving complex firmware and component-level issues
• Managed hardware lifecycle processes including secure data handling, RMA coordination, refurbishment validation, and inventory accountability, aligning with company practices and procedures

Education

Certifications

• Jamf Certified Associate (Active)
• Jamf Certified Tech (Active)
• Jamf Protect Associate (Active)
• Okta Certified Professional (Active)

Contact

• isaac@isaacdavenportwa.dev
• LinkedIn ↗ (opens in new tab)
• GitHub ↗ (opens in new tab)